What kind of support do you need?

If you’re an existing client, use your standard support channels as described in the left tile.

If we’ve directed you to download a remote tool, use the option on the right.

Existing client support

Critical or high-priority issues

Call (858) 333-5820 immediately

Low to medium priority

For general support requests, use:

• Use our AI kiosk if you are part of the pilot program
• Use the system tray gear support icon
• Submit a support request form
• Email technical support

One-Time Remote Support

This option is used for non-managed clients or when directed by our team.

• Used for risk assessments
• One-off assistance
• Access provided on a per-session basis

Download our remote support tool

Important

Only share the remote ID over the phone if the application displays Outback Cyber Remote in the title and includes our logo.